Our Services
Streamline your business and concentrate on making sales rather than fulfilling them!
At Black Bear Fulfillment we take away all of the hassle of fulfillment and handle it for you!
Transparent, scalable pricing
with no hidden costs
You can get an idea of exactly what it will cost you to use our services right here on this website. Obviously, everybody is different, and we get that. We will tailor an exact quote to your specific needs but our pricing calculator will get you started. See here for pricing. We also offer a quote form here that has all questions required for a fast and accurate quote.
100% pick and
inventory accuracy
You want your orders picked, packed and shipped accurately every time because that's what your customers demand and mistakes are frustrating and expensive. We guarantee 100% accuracy and same-day-fulfillment on orders placed before 2pm. Any orders that come through after 2pm will be dispatched the following business day.
Discounted
shipping rates
Take advantage of the discounted shipping rates we enjoy as a bulk customer. Allow this to translate through to your customers and watch as your conversions increase. These shipping rates include a signature upon delivery as well as tracking that is sent directly to your customer. Tracking information is visible 24/7 on your eCommerce platform and your Online Dashboard just in case you need to check the status of a delivery.
Optional
marketing support
If you need help with social media marketing, we're here for you and we won't charge you ridiculous agency fees. Whether you need a hand setting up an ad or are merely seeking some marketing advice - we've got you covered.
Hassle free
returns management
Returns are an essential part of eCommerce these days. We will notify you of all returns and can quality check them before either rotating them back into stock or deeming them "unsaleable". Full details of the return and original order are available through your Online Dashboard, ensuring you full visibility at any time of the day. You can then issue a refund to your customer or instruct us to send a replacement via the dashboard.
Simple website connection
and integration
If you use any of the popular eCommerce platforms (Shopify, Woocommerce, Magento, etc.) then we can integrate directly with your site to automatically import orders as they're placed and send back the necessary fulfillment data. Integration is simple and fast and we'll take care of it for you. We also integrate with many other channels such as eBay and Amazon and can even connect multiple stores under one account. Selling on eBay and Shopify? No problem!
Track and trace for
every order
Every order fulfilled will have a unique tracking number that is sent directly to your customer so that they can follow the progress of their delivery. With the evolution of online shopping, being able to track and trace orders is essential, especially for customer peace of mind. Help build trust and increase the chances of repeat business by allowing your customers 24/7 access to tracking information from the second their item is dispatched until the time of delivery.
Real-time
online portal
See all of your orders in real-time via your Online Dashboard login. Our Dashboard has endless features such as being able to edit orders that haven't been fulfilled - so if you hear from a customer requesting a change of address or even a change of item you're able to make those changes quickly without having to go through the hassle of contacting us directly. A complimentary training will be included when we set up your integration to show you all the useful features you may want to take advantage of.
Cross docking and
drop shipping fulfillment
Does your business purchase stock directly from your supplier once a customer has placed an order? We are able to repackage items upon delivery and have them sent out the same day - this can be a great a way to reduce risk by carrying little-to-no inventory.
ADHOC labour and
additional services
Black Bear Fulfillment offers a large variety of additional services and ADHOC labour such as Bar-coding, extra stock counts and meeting any packaging or storage requirements you may have. We take pride in being able to meet most specific needs - if your product requires some form of special treatment then just let us know and we'll work out a way to accommodate it.
